Whilst we try our best to make sure our advertising is accurate, we are only human. Despite our thorough checking procedures from time to time small mistakes may appear in our advertising. We will advertise when this happens, correcting the mistake so that our customers are inconvenienced as little as possible.
Our stores attempt to order enough stock to fulfil their projected sales but occasionally stock may run out sooner than anticipated or there may have been supply issues from our suppliers preventing the ability of getting enough stock into stores. With over 80 stores across the state that are independently owned, the logistics can be challenging to rectify these issues in a timely manner. We are aware it is a big frustration for a customer if an advertised product is unavailable, so if this does happen, our sincere apologies and ask for a raincheck, you may be able to still purchase the special but at a later time. Due to the COVID-19 pandemic causing stock supply issues, the ability for stores to offer rainchecks has been suspended until further notice.
Also, with a variety of different store sizes, some stores may not stock the advertised line or stock every variety of a product.
We endeavour to use the latest images of products but sometimes we may not have the latest packaging featured in our advertising. Fresh produce images are used to represent our understanding of how the product should look. With different suppliers and packaging methods there may be discrepancies in how the advertised product looks compared to the products on our shelves.
We want everyone to enjoy the value of our specials so we ask that our customers respect that our specials are only for retail quantities. The definition of this will vary but please consider your needs and if in doubt ask to speak to the store owner or manager before attempting to purchase large amounts.
All prices advertised are the prices you will pay. GST is included where applicable in all advertised prices.
This means that the savings shown are the least amount you could save. In some stores, some regular prices have been reduced even further to ensure you receive the lowest competitive price. Therefore the savings shown may differ from the saving in your local store.
We are aware it is a big frustration for a customer if an advertised product is unavailable, so if this does happen, our sincere apologies and ask for a raincheck, you may be able to still purchase the special but at a later time.