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Latest Updates and Store Information on COVID-19

As independent family-owned businesses, looking after our customers in our local communities is always our top priority. We understand the impact COVID-19 is having and want all our customers to know we are doing everything we can to support you and keep you informed.

Supporting our local customers, our communities and our teams

Trading Hours

There are currently no plans to alter trading hours at this stage. Food supply is an essential service and we plan to keep serving our local communities. As a network, we have continuity plans in place to do our best in the worst-case scenario. We are working with our supply chain partners to make sure we can keep supply up for our communities. We ask that everyone remain calm and purchase normal quantities to ensure everyone has fair access to stock.

IGA store owners are committed to serving their local communities and always have been. IGA stores are independently operated, they will continue trading as long as they possibly can whilst maintaining a safe environment for their staff and customers.

Stock Levels

We’re working hard to keep our shelves stocked. We’ve put on more staff and whilst we’re placing more orders on the things you want to purchase; demand continues to remain high. Rest assured we are doing our best to keep up with your demand on the products that you need and want.

Purchase Limits on Key Items

In the spirit of helping everyone in our local communities access essential items, stores have placed purchase limits on items that are critically low in stock. These limits are being managed on a store by store basis and are increasing day by day.

Suppliers of these critical lines continue to work overtime to meet the increased demand, and they have placed additional staff into our warehouses to help us with ordering as well.

As IGA stores are all independently operated, please ask your store about their limits as each varies based on the demand of their local community.

Change of mind “return policies” suspended

IGA stores have different return policies, however, given the magnitude of purchasing, we are temporarily suspending “change of mind” return policies.

Our stores are being cleaned more than usual

As food stores, we already have very high standards of cleaning and hygiene in place. However, as a precautionary measure, the network of IGA’s are intensifying their cleaning practices. They are dedicating more time to sanitization procedures, focusing on the most common touchpoints in-store.

Social Distancing

The health and wellbeing of our local customers, communities and teams is our highest priority. Australia’s social distancing rules have been implemented to slow the spread of coronavirus. To help with social distancing while you shop, please remember to keep a trolley distance apart from other shoppers. We are currently taking additional precautions and ask that you wash or sanitise your hands before coming into store.

Card Transactions

To help mitigate the risk of COVID-19 transmission, all stores will encourage the use of card rather than cash for payment. Some of our stores will only be accepting payment via card or NFC payment. Your store will display posters to notify customers of their policy.

Keeping you updated if there is a case in one of our stores

We continue to take advice from the Department of Health to make sure we’re taking all the necessary steps to ensure ongoing safety, including additional detailed cleaning in-store where necessary.